These are the terms and conditions applicable to all Promotions, offers, redemptions and/ or competitions.

These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by KK Doughnuts SA (Pty).

Krispy Kreme is entitled to terminate and/ or amend these Terms and Conditions and/or shut down all and/ or any Promotions, offers, redemptions and/ or competitions at any time. All amendments to these Terms and Conditions will be posted online.

All Promotions, offers, redemptions and/ or competitions are available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

The promoter reserves the right to terminate or suspend all Promotions, offers, redemptions and/ or competitions in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.

By using or participating in the Promotions, offers, redemptions and/ or competitions, all customers accept and agree to abide by these rules, terms, and conditions.

Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by a user of this and/or participant in the Promotions, offers, redemptions and/ or competitions.

All personal information, videos and images are shared at the discretion of the competition participants. Krispy Kreme respects the privacy of your personal information, videos and images, however, by sharing your personal information, videos or images, you are fully aware and understand that you have shared your personal information, video or image digitally on the internet. Krispy Kreme cannot be held liable or responsible for your personal information, videos or images being saved and/or shared outside of our control.

We reserve the right to remove comments, posts or any content that creates an unfavourable environment on any of our social media and digital platforms.

If any of the provisions of these terms and conditions shall be found to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions.

WE TREAT YOUR INFORMATION VERY CAREFULLY AND WE HAVE WRITTEN THIS DOCUMENT TO HELP YOU UNDERSTAND WHAT INFORMATION WE COLLECT, WHO HAS ACCESS TO IT AND FOR WHAT PURPOSES. IF YOU ARE IN THE PROCESS OF CREATING AN ACCOUNT WITH OR HAVE ALREADY DONE SO, YOU SHOULD READ THIS DOCUMENT IN CONNECTION WITH OUR AGREEMENT WITH YOU. THIS DOCUMENT IS NOT PART OF THE AGREEMENT AND IS NOT BINDING ON YOU (IT IS FOR INFORMATION ONLY).

You can ask us to stop processing your information at any time by emailing us at info@krispykremesa.com (although, as some types of information processing and sharing are essential to the provision of our services or certain aspects of those services, if you do ask us to stop processing your information we may not be able to provide some of the services or continue to provide the services in the same way). You can also stop us processing your information by closing your account on our website and our app, unfollowing our social media accounts or by emailing info@krispykremesa.com. However, even if you do ask us to stop, we may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court).

 

This Privacy Notice applies to all personal data we process as a controller in respect of our users, customers and other business partners. It does not apply to the extent we process personal data in the role of a processor or service provider on behalf of our customers or partners.

We encourage you to read the remainder of this Privacy Notice to understand more about how we process your data.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information about you when you use our website, register to open an account with us, use our apps or services, interact with us on social media, make transactions and when you contact us.

We might also receive information about you from someone else (for instance, from your bank or social media accounts or from your employer where you represent one of our customers or business partners). We will let you know if this happens and we are not already processing information about you.

WHAT INFORMATION DO WE COLLECT?

We may process the following types of information about you:

  • Information to identify you. This might include your title, name, postcode, email address, mobile phone number, date of birth, your billing and shipping address and any other data you use to set up your account, to log-in or to use our services;
  • Third party sourced data. Information that you grant us permission to collect, and public information, from third party apps or websites such as, but not limited to, banks (and other financial institutions) and social media sites;
  • Information about how you use our apps or services. This might include how you interact with our apps and services, the goods or services purchased, the rewards and gifts you earn and redeem (and when and where you do so), the transaction ID, the price paid or discount given, the location and time of the transaction, rewards earned/ redeemed and the outcome of that transaction. It might also include information about campaigns and how you participate;
  • Internal account attributes. These might include unique identifier numbers (UIDs), transaction status, if you have verified your phone number or email address and internal notes recording actions taken on your account;
  • Your preferences. Information about your use of our apps and services including location or demographic data, language preferences, notification settings, opt-in/ opt-out from direct marketing and stated preferences;
  • Network, hardware and website. Information that we obtain from your device or browser (such as IP address, operating system, version and device identifiers. This also includes the use of cookies (for more information on cookies, please see our policy on cookies);
  • Payment information. Information about your payment instrument (e.g. payment debit/ credit card), which may include (the Bank Identification Number (BIN) and the last four digits of the card number, the card type, postcode, expiry date, country of issue, expiry date);
  • Surveys, feedback and complaints. Information that you have opted to provide to us in response to customer research and satisfaction surveys, support functions or complaints;
  • Professional details if you represent a customer or business partner. This might include your employer, job title, professional email address, contact number and copies of identity and proof of address.
  • For some services we are unable to provide you with our services unless you provide us with your name, date of birth phone number, email address and transaction data, as we are required to process this in order to fulfil certain regulatory requirements or our contractual obligations under the user terms.

WHAT DO WE USE YOUR INFORMATION FOR?

We will only use your personal data when we are allowed to and only where:

  • we need to perform the contract we are about to enter into or have entered into with you or the customer or business partner you represent;
  • we have a legitimate interest in processing your personal data and your interests and fundamental rights do not override that interest;
  • we need to comply with a legal or regulatory obligation; or
  • you have given your consent.

We use your information:

  • to provide our services. This might include:
    • processing and managing an application for our services as well as how you access and use our website, apps and services. We have a legitimate interest in this to understand how users interact with our app or services and to comply with our regulatory obligations and to take steps to enter into a contract with you;
    • processing transactions using our services (including for the purchase of goods or services or redemption of rewards). We will do this to perform the contract we have with you;
    • communicating with you about orders and purchases, our services, your account with us and to provide support or handle complaints where you contact us. We have a legitimate interest in this communication so we can provide you with adequate support;
    • communicating details regarding delivery, collection or pay at table. We will communicate with you as part of performing our contract with you;
    • determining if you have certain payment or banking apps stored on your device which would enable you to utilise our “pay by bank app” feature. We have a legitimate interest in this so we can offer you our services;
    • communicating with you about any prize draw, reward or offer programmes you participate in using our services. We have a legitimate interest in this to provide you with adequate support or information and to assess how users interact with our app or services. We may also communicate with you as part of performing our contract;
    • enabling you to use social features, such as sending vouchers and other shareable items to other users. We have a legitimate interest in this so we can offer you our services;
    • facilitating the negotiation of any merger, sale of company assets, financing, acquisition or divestiture of all or a portion of our business. We have a legitimate interest in this in order to conclude any of these transactions;
    • recommending things we think you’ll like such as nearby merchant outlets (where you have switched on your location settings in the app and on your phone). We will do this because you have given us your consent to use your location data when you have switched on your location settings;
    • recommend things we think you’ll like such as, merchants you like to shop with and the things you like to buy (for more information regarding our profiling activities, please see below). We will do this because you have given us your consent or because we have a legitimate interest in this to develop our services; and
    • providing electronic receipts. We will do this as part of performing our contract with you; and
    • communicating with you if you represent one of our customers or business partners. We will have a legitimate interest in this communication to establish our commercial relationship with the customer or business partner and as part of performing our contract with them.
    • to improve our services. This might include doing things like:
    • measuring the performance of our app and services. We have a legitimate interest in this to develop our product and services and to promote our company, products and services;
    • making sure you use the right version of the app for where you are (like prompting you to change the language or location settings). We have a legitimate interest in this to ensure that you benefit from all of our services;
    • conducting statistical analysis about how you and other users of our services make use of those services. We have a legitimate interest to make improvements to our services or to develop new services;
    • providing software updates so that they deliver improved features and functionality or fixing bugs. We have a legitimate interest in this and may also do this to ensure that we can continue to perform our contract with you;
    • changing how we run our business, organise ourselves and deliver the services to you. We have a legitimate interest in this to develop and improve our product and services; and
    • personalising parts of the apps and service to your tastes and preferences (for more information regarding profiling, please see below). We have a legitimate interest in this to develop our business and assess how users interact with our app or services;
    • to communicate with you about marketing or promotional campaigns or to send you our Insights (but, unless you represent a customer or business partner, only where you have told us you want to receive these communications and you have not told us to stop sending you messages). This might include:
    • sending you Insights;
    • sending you messages about sales, promotions or prize draws offered by us or one of our customers or business partners;
    • personalising parts of the service to your tastes and preferences (please see below for more information on profiling); and
    • creating personalised promotions based on your purchasing preferences and behaviour;
    • getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services (service notices). In some cases, we will do this to perform the contract we have with you. Alternatively, we will have a legitimate interest in giving you these service notices;
    • for business, regulatory and legal obligations, like:
    • obtaining and maintaining insurance policies;
    • dealing with any requests you make or content you submit;
    • getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services;
    • managing risk (for instance, by assessing payment and funding risks, identifying, preventing, detecting or tackling fraud, money laundering and other crime and carrying out regulatory checks); and
    • complying with any court order or applicable law, regulation or governmental request (e.g. tax authorities) and to protect our rights or property, or the security or integrity of our business or services.

We may analyse the personal data we hold about you to recommend merchants and products that we think you might be interested in. We may also analyse the personal data in order to detect and prevent fraud and financial crime.

HOW DO WE PROTECT YOUR INFORMATION?

We hold personal data about you at our own premises and with the assistance of third party service providers. We use third party service providers to perform a number of functions on our behalf including to host our platform, to send messaging on our behalf, to provide support services to you (including to provide translations to and from the English language) and to process transactions for the purchase of goods and services and to process invoicing for or by our customers or business partners.

Your personal data may be processed outside the European Economic Area (EEA) by our staff or the staff of our service providers. This might be in Brazil, Mauritius, Singapore, South Africa or the USA. Where we do this, we will ensure that one of the following safeguards are in place:

  • the European Commission has decided the relevant country ensures an adequate level of protection;
  • we have agreed the Standard Contractual Clauses (SCC) with the recipient of the personal data. These SCC are approved by the European Commission as providing adequate protection for your personal data; or
  • the recipient of the data has in place binding corporate rules approved by the European Commission as providing adequate protection for your personal data.

Whenever we share your personal data with third parties, we will take reasonable steps to ensure that your privacy rights continue to be protected under the applicable data protection legislation. By sharing your personal data with us and interacting with the services, you consent to the storing, processing and/or transfer described in this part of the Privacy Notice.

If data is transferred to a country where appropriate safeguards need to be put in place, we would be happy to provide information pertaining to such safeguards on request. You can contact us for this information by emailing info@krispykremesa.com

We take reasonable measures, including administrative, technical and physical safeguards, to protect your personal data from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.

WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?

Transfers to other data controllers

  • Customers and other business partners. Where you have registered using a version of our app branded for one of our customers or business partners, we may share information about you, your account and how you use the app and service with that customer or business partner. We might also share your information with a merchant to investigate and resolve support issues you experience or where you notify us of a complaint about a merchant or the goods or services you purchase from them.
  • Linking accounts. Where you have linked your Yoyo account to another account you hold (like a bank account or social media account) we will share information with the operator of that account.

Where we do share your information in this way, the recipient will become a new data controller of your information and will contact you to let you know about this and how they use and protect your information.

The information we share might include:

  • information that can be used to identify you (such as name, email address and phone number);
  • information about how you use our apps or services;
  • detailed transaction data (including about payments you make, refunds and chargebacks and loyalty and rewards you earn and redeem);
  • your preferences (but only as they relate to that recipient); and
  • where you have raised a support issue or notified us of a complaint about a merchant or the goods or services you purchase from them, the nature of the issue or complaint.

As a fraud prevention measure, we send your full name and postcode to payment service providers when you link a payment instrument to your account. We do this to ensure that your personal details match with the cardholder details and that you are the legitimate cardholder.

Where you make payments using our services, we share your data with a payment service provider (PSP) and they process your transactions. The PSP may share your information with third parties including regulators, your bank and the operators of the card schemes. Where the PSP shares your information with Mastercard, it will process your information under the Mastercard Binding Corporate Rules (as amended from time to time and currently available here: https://www.mastercard.co.uk/content/dam/mccom/global/documents/mastercard- bcrs-february-2017.pdf). You have the right to enforce these rules as a third party beneficiary.

Where you have placed orders via our services for delivery, collection or pay at table, we will share the details of your order with the merchant you have placed the order with. These details may include your first name, the details of your order, and your delivery address.

Unique Identifier Number. When you register with us, we create a UID linked to your account and transaction history. This may be sent to third parties who provide payment services to our customers or business partners to enable them and us to match incoming funds to you and the transactions you initiate. This may be sent to third parties who provide payment:

Other uses. We may share your information with third parties, including law enforcement agencies for any of the following:

  • to fulfil our obligations under our contact with you (or the customer or business partner you represent), or as required by applicable law or payment scheme rules;
  • to assess financial and insurance risks, risk of fraud, sector risk and credit risk;
  • in relation to any breach of, or to enforce, our contact with you (or the customer or business partner you represent);
  • to recover debt or in relation to your insolvency;
  • to develop products, services and our systems;
  • to detect, investigate and prevent fraud or other crime;
  • to respond to requests from courts, law enforcement agencies and other governmental or regulatory authorities or agencies; and
  • to protect our rights, privacy and property, and that of our business partners.

We may also share your information with:

  • our service providers. Service providers help us with things like payment processing, website hosting, database hosting, data analysis, information technology and related infrastructure, customer services, email delivery and anti-fraud services. These third parties are authorised to use your information only as necessary to provide their services to us and we take appropriate steps to ensure that third parties protect your information; and
  • third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). We shall endeavour to ensure such third parties are bound by confidentiality obligations in relation to such information.

HOW LONG DO WE PROCESS YOUR INFORMATION FOR?

In most cases we will process your information only for as long as required to provide the services or until you close your account or ask us to stop processing your information.

You can ask us to stop processing your information or change the way in which we use it by emailing info@krispykremesa.com.

There are some exceptions to this, however. We may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court). For example, we might be required to retain your personal data for a longer period (usually up to six years after you close your account or tell us to stop but this may vary depending on the territory in which you use the service) in order to comply with applicable law, tax obligations or regulatory requirements and for the establishment, exercise and defence of legal claims. This might apply to information about the transactions you make, when and where you make transactions and the information we hold about you for fraud and other crime prevention purposes. If we do retain your information in this way, we will cease other forms of processing and we will continue to keep your information secure.

YOUR RIGHTS

You can request a copy of the personal data we hold about you, its origin and any recipients of it as well as the purpose of any data processing carried out. For further information, please contact us by emailing info@krispykremesa.com with the subject “Data subject access request”.

You can correct, restrict, object to our use of or ask us to delete your personal data at any time by emailing info@krispykremesa.com with the subject “Data subject change request”. If the processing is based on the legal grounds of consent or fulfilment of contract, you have the right to portability. This means that you can receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and have the right to transfer this data to another data controller.

You have an absolute right to object to the processing of your personal data for direct marketing. You also have the right to recall your prior given consent. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal and we may continue processing your personal data based on other legal grounds.

If you have any questions about this document or in relation to how we use your personal data, please contact us by info@krispykremesa.com.

COMPLAINTS

If you wish to make a complaint about how we process your information, please contact us by emailing info@krispykremesa.com.

UPDATING OUR PRIVACY NOTICE

We may update this Privacy Notice from time to time. When we do so, we will post the new version on our website and we will inform you about ask you to accept the new version when you next use our app.

COOKIES

You can set your browser (and some mobile device settings) to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our app and our services may become inaccessible or not function properly. For more information about the cookies we use, please see our policy on cookies.

The App is available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

The promoter reserves the right to terminate or suspend usage of the app or redemption of app rewards/offers in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.

By downloading the App and participating in the offer/rewards, all customers accept and agree to abide by these rules, terms, and conditions.

The purpose of the app is to reward and update actively transacting app users.

The App only supports Visa and MasterCard. The App does not support Diners Club, American Express Cards or Debit Cards that are not 3D Secure enabled.

When you link your card to the App, there will be a charge of R1-00. This is to enable the App to validate that the card is a legitimate card with funds available. The R1-00 charge will be reversed after 7 to 10 working days.

We carry out 3D Secure on vaulting and linking of a card. The user will be taken to their password-protected authentication system, either Verified by Visa or Mastercard SecureCode. This allows for the verification of the R1-00 charge by prompting you to enter the code sent to you by your bank via SMS.

Your profile:
You must register a profile on the app before using the app. All information that you provide when registering a profile must be true, accurate, and complete. Providing false information and/or creating multiple profiles constitutes fraud and may lead to your profile being terminated with immediate effect, in which case you will lose all rewards and/or points which you have accumulated on the app. It is your responsibility to ensure that no unauthorised persons access your app on your phone.

Rewards:
The purpose of the app is to reward and update actively transacting app users. Rewards cannot be transferred to another party and are not refundable for cash. Rewards are redeemable at any Krispy Kreme on-premise store nationwide. Offers available while stocks last. By participating in reward redemptions, all guests accept and agree to abide by these rules, terms, and conditions.

KK SA app users are only permitted to earn/burn loyalty/vouchers with their own KK SA app and cannot earn/burn loyalty/vouchers using someone else’s app/transactions.

Registration reward is valid for all app users registering for the first time, the reward will reflect after 48 hours after the app has been downloaded. Each reward is valid for 1 month and entitles the recipient to 1 Original Glazed Doughnut. Only one voucher is issued per person on registration.

Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.

Make My Monday:
The Krispy Kreme Make My Monday deal is only valid for Krispy Kreme app subscribers on Monday. The deal is only available in-store and includes a small 240ml Cappuccino or Hot Chocolate for only R15 or a large 480ml Cappuccino or Hot Chocolate for only R25. Valid while stocks last. The Moanday deal is no longer valid.

The voucher cannot be exchanged for cash and is non-transferable.
The offer does not run in conjunction with any other promotion and is valid while stocks last.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.

Chiller Tuesday:
Every Tuesday, app users receive 50% off when purchasing any two 350ml chillers or frozen lemonades. This voucher is displayed in the offers tab of the App.
The voucher is valid every Tuesday and cannot be exchanged for cash and is non-transferable.
The redemption is only available at all Krispy Kreme stores in South Africa. The offer does not run in conjunction with any other promotion and is valid while stocks last.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.

Gifting:
The minimum amount to send as a gift is R50.00 and the maximum amount you can send as a gift is R500.00. Gift vouchers are valid for 3 years from date of purchase. You earn loyalty points when purchasing gift vouchers, but not when redeeming gift vouchers. Gift vouchers cannot be exchanged for physical cash. The recipient of any gift has to download the Krispy Kreme SA app in order to redeem it. Limited to 3 voucher purchases per 24 hours.

The redemption is only available at all Krispy Kreme stores in South Africa. When gifting someone, guests have an option of either paying with their card or with their loyalty points. The Krispy Kreme SA app supports both Visa and Mastercard.

Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount. This offer cannot be transferred to another party and is not refundable for cash.

Birthday:
Birthday dozen reward is valid for all app users. Guests are required to download the KKSA App 48 hours before their birthday to redeem the reward. Redemption states that upon your birthday, buy any dozen doughnuts OR sixteen Minis and receive 1 free dozen Original Glazed doughnuts OR free 16 Original Glazed Minis. Offer valid for 1 year from the app user’s date of birth. Only one voucher is issued per person, per year on the user’s date of birth. This offer is available for one person only. Krispy Kreme employees will request Identification to authorise this redemption.

Redemption of the free dozen needs to be completed in the same transaction as the purchased dozen.

To redeem:
i) Show your driver’s license, new RSA ID card, Green ID book or SA passport to the cashier. No other form of ID will be accepted. Under 18’s need to bring a hard copy of their birth certificate and must be accompanied by a parent/guardian who also needs to comply with Identification requirements as per the Ts & Cs.
ii) Ask the cashier to ring up the offer.
iii) Click your payment option i.e. cash, card or loyalty points.
iv) Once selected, your app will present the wi code to be scanned at the till point.
v) Scan the code which will auto-redeem your offer and / or deal and earn loyalty points.
vi) Proceed to checkout.
Any customer that chooses to pay with their loyalty wallet balance will have their linked card used to settle any remaining amount.

Direct payments:
This is an app functionality that allows direct payments to be made using the app in-store with your linked card. To limit the possible incidence of fraud, only two payments are allowed per user per day when a user is using the app to make a direct payment. The App only supports Visa and MasterCard. The App does not support Diners Club, American Express Cards or Debit Cards that are not 3D Secure enabled.

When you link your card to the App, there will be a charge of R1-00. This is to enable the App to validate that the card is a legitimate card with funds available. The R1-00 charge will be reversed after 7 to 10 working days.

We carry out 3D Secure on vaulting and linking of a card. The user will be taken to their password-protected authentication system, either Verified by Visa or Mastercard SecureCode. This allows for the verification of the R1-00 charge by prompting you to enter the code sent to you by your bank via SMS.

Loyalty rewards:
With each purchase using the App, you will receive 2.5% of the value of your total spend in loyalty points on the app. Your loyalty points will reflect on the app as soon as the transaction is complete.

It is your responsibility to check that your loyalty points reflect on your profile as soon as the transaction is complete. If the loyalty points do not reflect, please notify us immediately via the app under the “Talk to Us” section.

Loyalty points will expire after 3 years. Loyalty points may be used for partial or full payment of an order placed on the app, or in-store. Loyalty points cannot be exchanged for physical cash.

We may elect to offer personalised rewards from time to time, but these shall be at our sole discretion and are not guaranteed.

Promotional Offers:
Unless otherwise specified, promotional offers cannot be used in conjunction with any other offers. Promotional offers are always subject to availability and may not always be available at every Krispy Kreme SA store.

Your information:
When registering your profile on the app, we will need to collect certain information from you including your name, surname, date of birth (optional) and mobile number, as well as your credit or debit card details for the purposes of accepting card payments via the app.

We do not store any credit card data on our system, but we transmit encrypted information (tokens) to the payment service provider to facilitate payments. We do not share any unencrypted credit card information with third parties. We only collect as much information as we need to provide the services on the app to you. We will not process or share your information for any other purpose without your permission. By agreeing to these Terms, you give us permission to send you SMS and/or email messages for OTP purposes and for purposes relating to orders, queries, marketing, and promotions, or for any other lawful reason.

If your location settings are enabled on your mobile device, the app may, from time to time, use GPS (or similar) technology in order for you to utilise our “Find a Store” feature. However, we do not store or share this location data on our system. We may use app-trackers from time to time, but only for analytics purposes. Data in this regard is anonymous and we do not use it for any marketing purposes.

We have the right to monitor your use of the app for the purpose of operating and improving the app (including, without limitation, for fraud prevention, risk assessment, investigation and customer support purposes and to ensure your compliance with these Terms and compliance with applicable law).

All data provided to us is stored on our secure servers or those of our trusted service providers. We implement appropriate, generally accepted technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, including encryption where appropriate. Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee 100% security of your data transmitted to our servers.

If you have any questions about how we process information about you, feel free to contact us via the app under the “Talk to Us” section.

Your use of the App:
When using the App, you specifically agree not to upload or transmit any content or engage in any activity that:
– constitutes an inauthentic or knowingly erroneous rating of your in-store experience;
– is illegal, or violates any law or regulation;
– attempts to impersonate another person or entity;
– accesses or uses the profile of another app user without that user’s express permission;
– interferes with, disrupts, or destroys the functionality or use of any features of the app or the servers or networks connected to the app;
-“hacks”, or accesses without permission, our proprietary or confidential records, or records of another app user;
– collects, accesses, or stores personal information about other app users;
– is posted by a bot.

General:
There will be times when the availability of the app may be interrupted for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and equipment that are beyond our reasonable control, and we will not be liable for any inconvenience, loss or damage suffered as a result of such interruptions. The app requires internet access to function. We are not responsible for any interruption to your use of the app due to lack of internet connection.

These Terms will be governed and construed in accordance with the laws of the Republic of South Africa, and any disputes between you and us relating to these Terms will be subject to the jurisdiction of the relevant South African court.

If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Nothing in these Terms is intended to unlawfully limit or restrict any rights or obligations in terms of the Consumer Protection Act, 2009 or the Protection of Personal Information Act, 2013.

Privacy Policy:
Effective date: July 03, 2018

Krispy Kreme (“us”, “we”, or “our”) operates the website and the Krispy Kreme mobile application (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Information Collection And Use:
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
Phone number
Cookies and Usage Data
Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data:
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data

Krispy Kreme uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Krispy Kreme will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data:
Legal Requirements

Krispy Kreme may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Krispy Kreme
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

The purpose of the app is to reward and update actively transacting app users. One profile is permitted per user.

Contact Us:
If you have any questions about this Privacy Policy, please contact us:

By email: info@krispykremesa.com

OUR PRIVACY POLICY

WHERE THE WORDS “WE”, “US” OR “OUR” ARE USED IN THIS DOCUMENT, THEY ARE ALL REFERENCES TO YOYO WALLET LIMITED, A COMPANY INCORPORATED IN ENGLAND AND WALES (UNDER COMPANY REGISTRATION NUMBER 08515940) AND WHOSE REGISTERED OFFICE IS AT 78 WHITFIELD STREET, LONDON W1T 4EZ, UNITED KINGDOM. WE ARE AUTHORISED BY THE FINANCIAL CONDUCT AUTHORITY UNDER THE ELECTRONIC MONEY REGULATIONS 2011 (FIRM REF. 900645) FOR THE ISSUING OF ELECTRONIC MONEY. WE ARE ALSO REGISTERED AS A DATA CONTROLLER WITH THE UNITED KINGDOM INFORMATION COMMISSIONER’S OFFICE UNDER REGISTRATION NUMBER ZA019543. WE TREAT YOUR INFORMATION VERY CAREFULLY AND WE HAVE WRITTEN THIS DOCUMENT TO HELP YOU UNDERSTAND WHAT INFORMATION WE COLLECT, WHO HAS ACCESS TO IT AND FOR WHAT PURPOSES. IF YOU ARE IN THE PROCESS OF CREATING AN ACCOUNT WITH OR HAVE ALREADY DONE SO, YOU SHOULD READ THIS DOCUMENT IN CONNECTION WITH OUR AGREEMENT WITH YOU. THIS DOCUMENT IS NOT PART OF THE AGREEMENT AND IS NOT BINDING ON YOU (IT IS FOR INFORMATION ONLY).

You can ask us to stop processing your information at any time by emailing us at data-protection@yoyowallet.com (although, as some types of information processing and sharing are essential to the provision of our services or certain aspects of those services, if you do ask us to stop processing your information we may not be able to provide some of the services or continue to provide the services in the same way). You can also stop us processing your information by closing your account or by emailing data- protection@yoyowallet.com. However, even if you do ask us to stop, we may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court).

This Privacy Notice applies to all personal data we process as a controller in respect of our users, customers and other business partners. It does not apply to the extent we process personal data in the role of a processor or service provider on behalf of our customers or partners.

We encourage you to read the remainder of this Privacy Notice to understand more about how we process your data.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information about you when you use our website, register to open an account with us, use our apps or services, make transactions and when you contact us.

We might also receive information about you from someone else (for instance, from your bank or social media accounts or from your employer where you represent one of our customers or business partners). We will let you know if this happens and we are not already processing information about you.

WHAT INFORMATION DO WE COLLECT?

We may process the following types of information about you:

  • Information to identify you. This might include your title, name, postcode, email address, mobile phone number, date of birth, your billing and shipping address and any other data you use to set up your account, to log-in or to use our services;
  • Third party sourced data. Information that you grant us permission to collect, and public information, from third party apps or websites such as, but not limited to, banks (and other financial institutions) and social media sites;
  • Information about how you use our apps or services. This might include how you interact with our apps and services, the goods or services purchased, the rewards and gifts you earn and redeem (and when and where you do so), the transaction ID, the price paid or discount given, the location and time of the transaction, rewards earned/ redeemed and the outcome of that transaction. It might also include information about campaigns and how you participate;
  • Internal account attributes. These might include unique identifier numbers (UIDs), transaction status, if you have verified your phone number or email address and internal notes recording actions taken on your account;
  • Your preferences. Information about your use of our apps and services including location or demographic data, language preferences, notification settings, opt-in/ opt-out from direct marketing and stated preferences;
  • Network, hardware and website. Information that we obtain from your device or browser (such as IP address, operating system, version and device identifiers. This also includes the use of cookies (for more information on cookies, please see our policy on cookies);
  • Payment information. Information about your payment instrument (e.g. payment debit/ credit card), which may include (the Bank Identification Number (BIN) and the last four digits of the card number, the card type, postcode, expiry date, country of issue, expiry date);
  • Surveys, feedback and complaints. Information that you have opted to provide to us in response to customer research and satisfaction surveys, support functions or complaints;
  • Professional details if you represent a customer or business partner. This might include your employer, job title, professional email address, contact number and copies of identity and proof of address.
  • For some services we are unable to provide you with our services unless you provide us with your name, date of birth phone number, email address and transaction data, as we are required to process this in order to fulfil certain regulatory requirements or our contractual obligations under the user terms.

WHAT DO WE USE YOUR INFORMATION FOR?

We will only use your personal data when we are allowed to and only where:

  • we need to perform the contract we are about to enter into or have entered into with you or the customer or business partner you represent;
  • we have a legitimate interest in processing your personal data and your interests and fundamental rights do not override that interest;
  • we need to comply with a legal or regulatory obligation; or
  • you have given your consent.

We use your information:

  • to provide our services. This might include:
    • processing and managing an application for our services as well as how you access and use our apps and services. We have a legitimate interest in this to understand how users interact with our app or services and to comply with our regulatory obligations and to take steps to enter into a contract with you;
    • processing transactions using our services (including for the purchase of goods or services or redemption of rewards). We will do this to perform the contract we have with you;
    • communicating with you about orders and purchases, our services, your account with us and to provide support or handle complaints where you contact us. We have a legitimate interest in this communication so we can provide you with adequate support;
    • communicating details regarding delivery, collection or pay at table. We will communicate with you as part of performing our contract with you;
    • determining if you have certain payment or banking apps stored on your device which would enable you to utilise our “pay by bank app” feature. We have a legitimate interest in this so we can offer you our services;
    • communicating with you about any prize draw, reward or offer programmes you participate in using our services. We have a legitimate interest in this to provide you with adequate support or information and to assess how users interact with our app or services. We may also communicate with you as part of performing our contract;
    • enabling you to use social features, such as sending vouchers and other shareable items to other users. We have a legitimate interest in this so we can offer you our services;
    • facilitating the negotiation of any merger, sale of company assets, financing, acquisition or divestiture of all or a portion of our business. We have a legitimate interest in this in order to conclude any of these transactions;
    • recommending things we think you’ll like such as nearby merchant outlets (where you have switched on your location settings in the app and on your phone). We will do this because you have given us your consent to use your location data when you have switched on your location settings;
    • recommend things we think you’ll like such as, merchants you like to shop with and the things you like to buy (for more information regarding our profiling activities, please see below). We will do this because you have given us your consent or because we have a legitimate interest in this to develop our services; and
    • providing electronic receipts. We will do this as part of performing our contract with you; and
    • communicating with you if you represent one of our customers or business partners. We will have a legitimate interest in this communication to establish our commercial relationship with the customer or business partner and as part of performing our contract with them.
    • to improve our services. This might include doing things like:
    • measuring the performance of our app and services. We have a legitimate interest in this to develop our product and services and to promote our company, products and services;
    • making sure you use the right version of the app for where you are (like prompting you to change the language or location settings). We have a legitimate interest in this to ensure that you benefit from all of our services;
    • conducting statistical analysis about how you and other users of our services make use of those services. We have a legitimate interest to make improvements to our services or to develop new services;
    • providing software updates so that they deliver improved features and functionality or fixing bugs. We have a legitimate interest in this and may also do this to ensure that we can continue to perform our contract with you;
    • changing how we run our business, organise ourselves and deliver the services to you. We have a legitimate interest in this to develop and improve our product and services; and
    • personalising parts of the apps and service to your tastes and preferences (for more information regarding profiling, please see below). We have a legitimate interest in this to develop our business and assess how users interact with our app or services;
    • to communicate with you about marketing or promotional campaigns or to send you our Insights (but, unless you represent a customer or business partner, only where you have told us you want to receive these communications and you have not told us to stop sending you messages). This might include:
    • sending you Insights;
    • sending you messages about sales, promotions or prize draws offered by us or one of our customers or business partners;
    • personalising parts of the service to your tastes and preferences (please see below for more information on profiling); and
    • creating personalised promotions based on your purchasing preferences and behaviour;
    • getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services (service notices). In some cases, we will do this to perform the contract we have with you. Alternatively, we will have a legitimate interest in giving you these service notices;
    • for business, regulatory and legal obligations, like:
    • obtaining and maintaining insurance policies;
    • dealing with any requests you make or content you submit;
    • getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services;
    • managing risk (for instance, by assessing payment and funding risks, identifying, preventing, detecting or tackling fraud, money laundering and other crime and carrying out regulatory checks); and
    • complying with any court order or applicable law, regulation or governmental request (e.g. tax authorities) and to protect our rights or property, or the security or integrity of our business or services.

We may analyse the personal data we hold about you to recommend merchants and products that we think you might be interested in. We may also analyse the personal data in order to detect and prevent fraud and financial crime.

HOW DO WE PROTECT YOUR INFORMATION?

We hold personal data about you at our own premises and with the assistance of third party service providers. We use third party service providers to perform a number of functions on our behalf including to host our platform, to send messaging on our behalf, to provide support services to you (including to provide translations to and from the English language) and to process transactions for the purchase of goods and services and to process invoicing for or by our customers or business partners.

Your personal data may be processed outside the European Economic Area (EEA) by our staff or the staff of our service providers. This might be in Brazil, Mauritius, Singapore, South Africa or the USA. Where we do this, we will ensure that one of the following safeguards are in place:

  • the European Commission has decided the relevant country ensures an adequate level of protection;
  • we have agreed the Standard Contractual Clauses (SCC) with the recipient of the personal data. These SCC are approved by the European Commission as providing adequate protection for your personal data; or
  • the recipient of the data has in place binding corporate rules approved by the European Commission as providing adequate protection for your personal data.

Whenever we share your personal data with third parties, we will take reasonable steps to ensure that your privacy rights continue to be protected under the applicable data protection legislation. By sharing your personal data with us and interacting with the services, you consent to the storing, processing and/or transfer described in this part of the Privacy Notice.

If data is transferred to a country where appropriate safeguards need to be put in place, we would be happy to provide information pertaining to such safeguards on request. You can contact us for this information by emailing data-protection@yoyowallet.com.

We take reasonable measures, including administrative, technical and physical safeguards, to protect your personal data from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.

WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?

Transfers to other data controllers

  • Customers and other business partners. Where you have registered using a version of our app branded for one of our customers or business partners, we may share information about you, your account and how you use the app and service with that customer or business partner. We might also share your information with a merchant to investigate and resolve support issues you experience or where you notify us of a complaint about a merchant or the goods or services you purchase from them.
  • Linking accounts. Where you have linked your Yoyo account to another account you hold (like a bank account or social media account) we will share information with the operator of that account.

Where we do share your information in this way, the recipient will become a new data controller of your information and will contact you to let you know about this and how they use and protect your information.

The information we share might include:

  • information that can be used to identify you (such as name, email address and phone number);
  • information about how you use our apps or services;
  • detailed transaction data (including about payments you make, refunds and chargebacks and loyalty and rewards you earn and redeem);
  • your preferences (but only as they relate to that recipient); and
  • where you have raised a support issue or notified us of a complaint about a merchant or the goods or services you purchase from them, the nature of the issue or complaint.

As a fraud prevention measure, we send your full name and postcode to payment service providers when you link a payment instrument to your account. We do this to ensure that your personal details match with the cardholder details and that you are the legitimate cardholder.

Where you make payments using our services, we share your data with a payment service provider (PSP) and they process your transactions. The PSP may share your information with third parties including regulators, your bank and the operators of the card schemes. Where the PSP shares your information with Mastercard, it will process your information under the Mastercard Binding Corporate Rules (as amended from time to time and currently available here: https://www.mastercard.co.uk/content/dam/mccom/global/documents/mastercard- bcrs-february-2017.pdf). You have the right to enforce these rules as a third party beneficiary.

Where you have placed orders via our services for delivery, collection or pay at table, we will share the details of your order with the merchant you have placed the order with. These details may include your first name, the details of your order, and your delivery address.

Unique Identifier Number. When you register with us, we create a UID linked to your account and transaction history. This may be sent to third parties who provide payment services to our customers or business partners to enable them and us to match incoming funds to you and the transactions you initiate. This may be sent to third parties who provide payment:

Social features. If you are in another Yoyo user’s mobile phone address book, they can see whether you use our apps or services when they select the intended recipients for vouchers or other shareable items. You can opt out of this feature and become “invisible” to other Yoyo users by changing your settings within the app you are using. If you send a voucher or other shareable item to another Yoyo user, they will see the first and last name you used when you signed up to a Yoyo account. We do not view, share, or store your address book contacts to enable this feature.

Other uses. We may share your information with third parties, including law enforcement agencies for any of the following:

  • to fulfil our obligations under our contact with you (or the customer or business partner you represent), or as required by applicable law or payment scheme rules;
  • to assess financial and insurance risks, risk of fraud, sector risk and credit risk;
  • in relation to any breach of, or to enforce, our contact with you (or the customer or business partner you represent);
  • to recover debt or in relation to your insolvency;
  • to develop products, services and our systems;
  • to detect, investigate and prevent fraud or other crime;
  • to respond to requests from courts, law enforcement agencies and other governmental or regulatory authorities or agencies; and
  • to protect our rights, privacy and property, and that of our business partners.

We may also share your information with:

  • our service providers. Service providers help us with things like payment processing, website hosting, database hosting, data analysis, information technology and related infrastructure, customer services, email delivery and anti-fraud services. These third parties are authorised to use your information only as necessary to provide their services to us and we take appropriate steps to ensure that third parties protect your information; and
  • third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). We shall endeavour to ensure such third parties are bound by confidentiality obligations in relation to such information.

HOW LONG DO WE PROCESS YOUR INFORMATION FOR?

In most cases we will process your information only for as long as required to provide the services or until you close your account or ask us to stop processing your information.

You can ask us to stop processing your information or change the way in which we use it by:

  • changing the settings in our app or services (to effect changes to things like your location settings, language settings, notification settings, access to your contacts list); or
  • otherwise, by:
  • emailing data-protection@yoyowallet.com; or
  • writing to us at Customer Support (Data Protection), Yoyo Wallet Limited, 78 Whitfield Street, London W1T 4EZ.

There are some exceptions to this, however. We may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court). For example, we might be required to retain your personal data for a longer period (usually up to six years after you close your account or tell us to stop but this may vary depending on the territory in which you use the service) in order to comply with applicable law, tax obligations or regulatory requirements and for the establishment, exercise and defence of legal claims. This might apply to information about the transactions you make, when and where you make transactions and the information we hold about you for fraud and other crime prevention purposes. If we do retain your information in this way, we will cease other forms of processing and we will continue to keep your information secure.

YOUR RIGHTS

You can request a copy of the personal data we hold about you, its origin and any recipients of it as well as the purpose of any data processing carried out. For further information, please contact us by emailing data-protection@yoyowallet.com with the subject “Data subject access request”.

You can correct, restrict, object to our use of or ask us to delete your personal data at any time by emailing data-protection@yoyowallet.com with the subject “Data subject change request”. If the processing is based on the legal grounds of consent or fulfilment of contract, you have the right to portability. This means that you can receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and have the right to transfer this data to another data controller.

You have an absolute right to object to the processing of your personal data for direct marketing. You also have the right to recall your prior given consent. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal and we may continue processing your personal data based on other legal grounds.

If you have any questions about this document or in relation to how we use your personal data, please contact us by:

  • emailing data-protection@yoyowallet.com; or
  • writing to us at Customer Support (Data Protection), Yoyo Wallet Limited, 78 Whitfield Street, London W1T 4EZ.

COMPLAINTS

If you wish to make a complaint about how we process your information, please contact us by:

  • emailing data-protection@yoyowallet.com; or
  • writing to us at Customer Support (Data Protection), Yoyo Wallet Limited, 78 Whitfield Street, London W1T 4EZ.

The Information Commissioner’s Office regulates data protection and privacy matters in the UK and you have the right to make a complaint to the Information Commissioner’s Office at any time about the way that we use your information. You can find more details at ico.org.uk however we should appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office.

UPDATING OUR PRIVACY NOTICE

We may update this Privacy Notice from time to time. When we do so, we will post the new version on our website and we will inform you about ask you to accept the new version when you next use our app.

COOKIES

You can set your browser (and some mobile device settings) to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our app and our services may become inaccessible or not function properly. For more information about the cookies we use, please see our policy on cookies.

These are the terms and conditions applicable to all Promotions, offers, redemptions and/ or competitions.

These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by KK Doughnuts SA (Pty).

Krispy Kreme is entitled to terminate and/ or amend these Terms and Conditions and/or shut down all and/ or any Promotions, offers, redemptions and/ or competitions at any time. All amendments to these Terms and Conditions will be posted online.

All promotions, offers, redemptions and/ or competitions are available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

The promotions, offers, redemptions and/ or competitions are available during the periods stated but may vary per store based on store trading hours. 

By using or participating in the Promotions, offers, redemptions and/ or competitions, all customers accept and agree to abide by these rules, terms, and conditions.

Available at all participating Krispy Kreme on-premise stores on the specified dates. Not available at mini locations. 

Offer availability on our Krispy Kreme website and affiliated partners, such as Uber Eats or Mr D and pre-orders may vary per promotion, offer, redemption and/ or competition

This offer is only valid while stocks last and does not run in conjunction with any other promotion.

Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by an entrant of this and/or participant in the offered promotion.

All customers accept and agree to abide by these rules, terms and conditions.

The promoter reserves the right to terminate or suspend this offer in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.

This offer is in no way affiliated or sponsored by Facebook, Twitter and/or Instagram.

Krispy Kreme reserves the right to update these terms and conditions from time to time and post any updates on the website. Please review these terms and conditions regularly so that you are updated on any changes.

Any offer that includes coffee/beverages is only available at participating Krispy Kreme stores, and will NOT be available from affiliated delivery partners; nor from any participating Engen or Pick n Pay stores; nor through our Krispy Kreme website.

These are the terms and conditions applicable to all Krispy Kreme South Africa store openings. 

These Terms and Conditions shall commence from the date on which they are published on the Site and continue indefinitely, as amended by KK Doughnuts SA (Pty).

Krispy Kreme is entitled to terminate and/ or amend these Terms and Conditions and/or shut down all and/ or any Promotions, offers, redemptions and/ or competitions at any time. All amendments to these Terms and Conditions will be posted online.

All Promotions, offers, redemptions and/ or competitions are available to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media, and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

The promoter reserves the right to terminate or suspend all Promotions, offers, redemptions and/ or competitions in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final, and binding and no correspondence will be entered into.

By using or participating in the store opening activities, all customers accept and agree to abide by these rules, terms, and conditions.

Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by a user of this and/or participant in the Promotions, offers, redemptions and/ or competitions.

All personal information, videos and images are shared at the discretion of the competition participants. Krispy Kreme respects the privacy of your personal information, videos and images, however, by sharing your personal information, videos or images, you are fully aware and understand that you have shared your personal information, video or image digitally on the internet. Krispy Kreme cannot be held liable or responsible for your personal information, videos or images being saved and/or shared outside of our control.

We reserve the right to remove comments, posts or any content that creates an unfavourable environment on any of our social media and digital platforms.

If any of the provisions of these terms and conditions shall be found to be invalid or unenforceable, it shall not affect the enforceability of any of the remaining provisions

Krispy Kreme is not responsible for the participants’ spot in the line, entry works on a first come, first serve basis.

Should participants leave the line for more than 1 hour, they will forfeit their spot in the line. Should participants not have anyone around agree to hold their spot in line for the duration (1 hour), the participant will forfeit their spot should a new person join the line.

Details pertaining to the official queuing will be communicated on the verified Krispy Kreme South Africa social media platforms, participants may start queuing at their own leisure before the stipulated dates and times, dependent on the rules and regulations set out by the shopping centre.

The use of alcoholic beverages and controlled substances will be prohibited.

Krispy Kreme reserves the right of admission.

The prizes are neither transferable nor redeemable for cash.

Neither Krispy Kreme and their respective agencies, nor their trading partners shall be held liable in any way whatsoever for any loss, damage or costs , howsoever arising, suffered or endured by attending this event, the winning of a prize draw and or participating in the prize offered.

 Should any dispute arise in relation to the interpretation of these promotional rules, Classified Confidential, Krispy Kreme’s decision shall be final, and no correspondence shall be entered into.

All customers accept and agree to abide by these rules, terms and conditions.

Participants must be 6 years or older and abide by the rules and regulations in order to qualify for the stated prizes up for grabs.

Rewards vouchers can be used to redeem either a box of our sixteen Original Glazed doughnuts Minis or a box of our dozen regular Original Glazed doughnuts.

All store opening winners must have the Krispy Kreme SA APP in order to redeem their weekly/monthly vouchers.

Store opening winners will receive their first voucher 1 month after official registration has taken place.

HOW IT WORKS

You may order Krispy Kreme South Africa product/s (“product/s”) via the website. At the time of ordering, you are required to indicate your address and then you will be given a selection of the closest Krispy Kreme South Africa store which falls within the prescribed area surrounding your address.

When you have ordered using the website, you may be given the choice of receiving the product/s by means delivery should your order be 20 dozen or more and you pay the stipulated delivery fee, which delivery services shall be carried out by Krispy Kreme South Africa or by means of self-collection by you or your nominee from the relevant Krispy Kreme South Africa store.

We may at any time suspend or terminate the availability of a product/s, in our sole discretion.

SALES AND AVAILABILTY OF PRODUCT/S

The placing of an order will happen when payment is made by credit card, or when payment by cash is confirmed. Whether or not Krispy Kreme South Africa accepts an order depends are various factors, including but not limited to the availability of the product/s, capacity of Krispy Kreme South Africa, correctness of the information relating to the product/s (such as price) and receipt of payment or payment authorisation (if applicable) by Krispy Kreme South Africa for the product/s.

Krispy Kreme South Africa will indicate the acceptance of your order by way of email (“Acceptance Notice”), and only at that point will agreements of sale (the “sale”) come into effect between you and if applicable Krispy Kreme South Africa. Krispy Kreme South Africa will indicate the rejection of your order by cancelling it, notifying you thereof and, as soon as possible thereafter, refunding you for and amount already paid.

Prior to the product/s being delivered to your nominated address or you being notified that the product/s is ready for collection (as applicable), we may reject an order or cancel a sale at any time due to:

  • Krispy Kreme South Africa being unable to fulfil the order
  • Courier services not being readily available (if applicable); and/or
  • Any other reason in our sole discretion.

Should you wish to retract your order, you should contact Krispy Kreme South Africa via telephone immediately, and we will use reasonable endeavours to offer such retraction. You will not be able to retract your order via the website, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it but may be able to retract it (subject to the above) and place a new one.

Placing product/s in your shopping basket on the website without completing the purchase cycle does not constitute an order for the product/s, and as such, product/s may be removed from the shopping basket if stock is no longer available to the price thereof might change without notice to you. You cannot hold us liable if such product/s is not available or are not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.

We cannot guarantee the availability of product/s, when product/s are no longer available after you have placed an order, we will notify you thereof and reject your order or cancel the sale, in which event you will be entitled to a refund of the amount paid by you for such order.

You also acknowledge that the pricing of product/s may change at any time without notice to you, but no price change will affect the product/s ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time, and you will be entitled to a refund of the amount paid by you for such order.

We cannot and do not guarantee that the product/s will be free of allergens and we disclaim any liability relating to any ingredients or allergens contained in the product/s.

The resale of our products is strictly prohibited.

PAYMENT

Krispy Kreme South Africa will receive payment of all order charges.

Payment for your order can be made in the following ways:

Credit Card or EFT:- payment by credit card may only be made when an order is placed via the website. Where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Krispy Kreme South Africa or under our control, and for which you acknowledge Krispy Kreme South Africa is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Krispy Kreme South Africa store your credit card details. We are entitled to withhold processing the order until such time as the additional information is received by us and authorisation is obtained by is for the amounts. If we do not receive authorisation, your order for the product/s will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purpose of paying the order charges. You also warrant that your credit card has sufficient funds available to cover all the order charges; and

Cash on collection at one of our on-premise stores: cash payment may only be made to Krispy Kreme South Africa. By selecting this option, you undertake to ensure you have sufficient cash to pay for your full order.

Proof of payment must be supplied before the order is released.

DELIVERY OF THE PRODUCT/S

Orders of 20 dozen or more will qualify for delivery and pay a delivery fee stipulated by Krispy Kreme South Africa. If you order product/s from Krispy Kreme South Africa you are required to indicate the physical address to which the product/s should be delivered (“delivery address”). You are not allowed to change the delivery address after submitting your order; and

you will only be allowed to order product/s from Krispy Kreme South Africa stores within your prescribed delivery address.

If you order product/s for self-collection you should indicate a physical address, in order for us to provide you with a selection of stores in such area, and you will only be allowed to order product/s from such stores.

If Krispy Kreme South Africa arrives at the Delivery Address and you fail to open the door or respond to its telephone calls within 10 minutes, Krispy Kreme South Africa may leave the premises, taking the product/s with it, and you will remain liable for payment of all order charges. If you do not collect your order at your pre-selected store on the date of collection, you will remain liable for payment of all order charges. Due to Krispy Kreme product protocols, orders must be collected/delivered on the date specified due to each order being made on the day of collection/delivery only. If you are not able to be present at the Delivery Address or collect your order from your pre-selected store to accept/collect the product/s, it is your responsibility to arrange for someone else to accept the delivery or arrange collection at such address/store and pay for the order on your behalf if payment has not yet been made.

All deliveries will be made by Krispy Kreme South Africa.

Please note that orders will only be shipped for delivery 48 hours after an order is placed and payment is received.

Deliveries may take place between 9:00 AM and 12:00 PM, or 12:00 PM and 17:00 PM, dependant on customer’s choice.

At this stage deliveries can only be made in selected urban areas of Gauteng, Western Cape and KwaZulu-Natal. Krispy Kreme reserves the right to change delivery areas at any time and/or on a case-by-case basis.

In the event of a delivery failing to be made or if delivery is made impossible by factors outside of Krispy Kreme South Africa’s control, a representative from Krispy Kreme South Africa will contact the customer to make alternative arrangements

ERRORS

We shall take all reasonable efforts to accurately reflect or inform you of the product/s description, availability, purchase price, delivery charges. However, should there be any errors of whatsoever nature on website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or Sale based on any error, the rejection of an order or the cancellation of a Sale, save to the extent of refunding you for any amount already paid.

COMPLAINTS

We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your product/s quality and/or temperature, if you receive the wrong product/s or if you receive product/s which is not as described on the website.

info@krispykremesa.com

+27 10 006 0400

You may order Krispy Kreme South Africa product/s (“product/s”) via the website. At the time of ordering, you are required to sign up/login to complete the purchase cycle.  Krispy Kreme South Africa offers a pickup option and does not deliver direct. Should delivery be required, a delivery fee and a minimum purchase of 20 dozen doughnuts or more will be required, and it will be determined based on the proximity of the stipulated address to the nearest Krispy Kreme store.

We may at any time suspend or terminate the availability of a product/s and decline delivery at our sole discretion.

The placing of an order will happen when payment is made online. Whether or not Krispy Kreme South Africa accepts an order depends on various factors, including but not limited to the availability of the product/s, capacity of Krispy Kreme South Africa, correctness of the information relating to the product/s (such as price) and receipt of payment or payment authorization (if applicable) by Krispy Kreme South Africa for the product/s.

Krispy Kreme South Africa will send an “Acceptance Notice” via email to indicate the acceptance of your order, and only at that point will agreements of sale (the “sale”) come into effect between you and if applicable Krispy Kreme South Africa. Krispy Kreme South Africa will indicate the rejection of your order by cancelling it, notifying you thereof and, as soon as possible thereafter, refunding you for any amount already paid.

Prior to the product/s being delivered to your nominated address or you getting notification that the product/s is ready for collection (as applicable), we may reject an order or cancel a sale at any time due to:

  • Krispy Kreme South Africa being unable to fulfil the order
  • Courier services not being readily available (if applicable); and/or
  • Any other reason in our sole discretion.

Should you wish to retract your order, you should contact Krispy Kreme South Africa via telephone immediately, and we will use reasonable endeavours to offer such retraction. You will not be able to retract your order via the website, or after an Acceptance Notice has been generated. You will not be able to change your order after placing it but may be able to retract it (subject to the above) and place a new one.

Placing product/s in your shopping basket on the website without completing the purchase cycle does not constitute an order for the product/s, and as such, product/s may be removed from the shopping basket if stock is no longer available to the price thereof might change without notice to you. You cannot hold us liable if such product/s is not available or are not available at a particular price when you complete or attempt to complete the purchase cycle at a later stage.

We cannot guarantee the availability of product/s, when product/s are no longer available after you have placed an order, we will notify you thereof and reject your order or cancel the sale, in which event you will be entitled to a refund of the amount paid by you for such order.

You also acknowledge that the pricing of product/s may change at any time without notice to you, but no price change will affect the product/s ordered in respect of which you have received an Acceptance Notice, except in the case of an obvious pricing error. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time, and you will be entitled to a refund of the amount paid for such an order.

We cannot and do not guarantee that the product/s will be free of allergens, and we disclaim any liability relating to any ingredients or allergens contained in the product/s.

The resale of our products is strictly prohibited.

Krispy Kreme South Africa will receive payment of all order charges.

Payment for your order can be made in the following ways:

Credit Card or EFT: – payment by credit card may only be made when an order is placed via the website. Where payment is made by credit card, we may require additional information in order to authorize and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Krispy Kreme South Africa or under our control, and for which you acknowledge Krispy Kreme South Africa is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Krispy Kreme South Africa store your credit card details. We are entitled to withhold processing the order until such time as the additional information is received by us and authorization is obtained by us for the amounts. If we do not receive authorization, your order for the product/s will be cancelled. You warrant that you are fully authorized to use the credit card supplied for purpose of paying the order charges. You also warrant that your credit card has sufficient funds available to cover all the order charges; and

Cash on collection is not permitted.

Proof of payment must be supplied before the order is released.

Orders of 20 dozen or more will qualify for delivery and a delivery fee stipulated by Krispy Kreme South Africa will be charged. If you order product/s from Krispy Kreme South Africa, you are required to indicate the physical address to which the product/s should be delivered (“delivery address”). You are not allowed to change the delivery address after submitting your order; and

you will only be allowed to order product/s from Krispy Kreme South Africa stores within your prescribed delivery address.

If you order product/s for self-collection you should indicate a physical address, for us to provide you with a selection of stores in such area, and you will only be allowed to order product/s from such stores.

If Krispy Kreme South Africa arrives at the Delivery Address and you fail to open the door or respond to its telephone calls within 10 minutes, Krispy Kreme South Africa may leave the premises, taking the product/s with it, and you will remain liable for payment of all order charges. If you do not collect your order at your pre-selected store on the date of collection, you will remain liable for payment of all order charges. Due to Krispy Kreme’s strict product protocols, orders must be collected/delivered on the date specified due to each order being made on the day of collection/delivery only. If you are not able to be present at the Delivery Address or collect your order from your pre-selected store to accept/collect the product/s, it is your responsibility to arrange for someone else to accept the delivery or arrange collection at such address/store and pay for the order on your behalf if payment has not yet been made.

All deliveries will be made by Krispy Kreme South Africa.

Please note that orders will only be shipped for delivery 48 hours after an order is placed and payment is received.

Deliveries will take place during the time specified by Krispy Kreme South Africa.

At this stage, deliveries can only be made in selected urban areas of Gauteng, Western Cape and KwaZulu-Natal. Krispy Kreme reserves the right to change delivery areas at any time and/or on a case-by-case basis.

In the event of a delivery failing to be made or if delivery is made impossible by factors outside of Krispy Kreme South Africa’s control, a representative from Krispy Kreme South Africa will contact the customer to make alternative arrangements

We shall take all reasonable efforts to accurately reflect or inform you of the product/s description, availability, purchase price, and delivery charges. However, should there be any errors of whatsoever nature on the website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or Sale based on any error, the rejection of an order or the cancellation of a Sale, save to the extent of refunding you for any amount already paid.

We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your product/s quality and/or temperature, if you receive the wrong product/s or if you receive product/s which is not as described on the website.

info@krispykremesa.com

+27 10 006 0400