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Frequently Asked Questions

Special offers will be available in all stores, unless otherwise stated.

No, you will not need to download an additional QR scanning app. Luckily the QR reader will be built into the app, for your convenience.

Don’t panic. Just tap on “Forgot Pin” on the login page, you will be prompted to enter your mobile number, so that we can send you an OTP.

No they can be used at any time.

No, you are unable to share your loyalty points with another person at this time.

No, you are unable to share your loyalty points with another person at this time.

You can find out how many points you’ve earned by viewing your transaction history. Go to “More”, tap on “Transaction History” and your rewards will be listed on the right side of the screen.

Not yet, but we will notify you as soon as it is live!

Once in the app you can review and edit your details as needed. All changes can be made under the “More” menu, just remember to save your changes.

We have a standard range of doughnuts available throughout the year as well as limited time offers and seasonal doughnuts. Availability of products is subject to store location.

The Krispy Kreme app is designed to make your life even easier. As such we have built in handy features that allow for a full experience. Location access will show you where the nearest Krispy Kreme store is to your location, camera access allows the app to scan QR codes (so you don’t have to download any additional apps).