Terms & Conditions

Data Collection and Storage:

Krispy Kreme collects the following customer data:

  • User Cell phone number to enable user to receive OTP for secure account registration/validation.
  • Use Date of Birth to send birthday message via push notifications. Date of birth is also used to generate birthday “surprise and delight in line with application core functionality.
  • Krispy Kreme will not share personal data without permission and will only be collected to improve the app or serve advertising.

Terms & Conditions: General

1. This redemption states that if you download the Krispy Kreme app and sign up, you will receive special offers and agree to receive promotional offers. All redemption vouchers and special offers are only valid when using the Krispy Kreme app.

2. Special offers may be removed at the discretion of Krispy Kreme.

3. Employees may not make use of customers phones when the customer is redeeming their points or special offers.

4. Please note, you need to allow the Krispy Kreme app permission to use your camera.

4a. You need to allow the Krispy Kreme app to send you push-notifications as this will serve to be the special offers etc.

4b. You need to allow the Krispy Kreme app permission to use your location, this allows the app to point you to the closest Krispy Kreme store based on your location.

4c. You cannot scan the QR-code without the Krispy Kreme app.

5. In order to redeem and spend your loyalty points, you will need a secure internet connection. Without a working internet connection, you will not be able to redeem your points or earn them.

6. In order to earn loyalty points, you need to use the Krispy Kreme app when making a purchase.

7. In order to spend the loyalty points you have earned, you need to use the Krispy Kreme app. You can either spend all your loyalty points or part-loyalty points and part-cash.

8. A record of your transaction history is available on the Krispy Kreme app should there be any discrepancies.

9. Krispy Kreme will not be responsible for data charges or carrier charges with your network.

10. Please ensure your updates are switched on to keep you updated with the latest from Krispy Kreme, or you can manually update the app.

11. Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by an user of this and/or participant in the offered redemption.

12. The redemption is open to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

13. The promoter reserves the right to terminate or suspend this redemption in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final and binding and no correspondence will be entered into.

14. Krispy Kreme cannot be held liable for lost or stolen information; it is the app holder’s responsibility to protect their PIN at all times.

15. By downloading the Krispy Kreme, you acknowledge and accept that Krispy Kreme will be allowed to send you communications of special offers etc.

16. For all app-related enquiries please contact: info@krispykremesa.com.

Terms & Conditions: Birthday Dozen Promotion

1. This redemption is only valid using the Krispy Kreme app.

2. This redemption states that upon your birthday, you will receive one dozen Original Glazed doughnuts from Krispy Kreme.

To redeem:
i) Show your ID to the cashier
ii) Ask the cashier to ring up the offer
iii) Click to Earn and Redeem
iv) Earn Loyalty
v) Your camera will open
vi) Scan the code which will auto-redeem your offer and / or deal
vii) Proceed to checkout

3. This offer is available for one person only and must be used within 30 days. Krispy Kreme employees will request ID to authorise this redemption.

4. This offer cannot be transferred to another party and is not refundable for cash.

5. The redemption is only available at all Krispy Kreme stores in South Africa.

5a. Only while stocks last.

6. Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by an user of this and/or participant in the offered redemption.

7. The redemption is open to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

8. The promoter reserves the right to terminate or suspend this redemption in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final and binding and no correspondence will be entered into.

9. By participating in the redemption, all customers accept and agree to abide by these rules, terms and conditions

Terms & Conditions:  Registration Gift (Flat White)

1. This redemption is only valid using the Krispy Kreme app.

2. This redemption states that if you download the Krispy Kreme app, you will receive ONE complimentary regular sized Flat White, which you can redeem on your next visit, valid for ONE person ONLY.

3. This offer cannot be transferred to another party and is not refundable for cash.

4. The redemption is only available at all Krispy Kreme stores in South Africa.

4a. Only while stocks last.

5. Neither Krispy Kreme South Africa nor their respective advertising, media and PR agencies, nor their trading partners shall be liable in any way whatsoever for any loss, damage or costs, howsoever arising, suffered by an user of this and/or participant in the offered redemption.

6. The redemption is open to all residents within South Africa. Except the employees of Krispy Kreme South Africa (Pty) Ltd and the respective advertising, media and PR agencies, as well as the family members, consultants, directors, associates and trading partners of such organisations and persons.

7. The promoter reserves the right to terminate or suspend this redemption in the event of technical or other difficulties that might compromise its integrity. In the event of a dispute, the decision of the marketing division is final and binding and no correspondence will be entered into.

8. By participating in this redemption, all customers accept and agree to abide by these rules, terms and conditions.

Terms & Conditions: Gifting

1. To make use of the Krispy Kreme Gifting functionality, you must download the Krispy Kreme SA app.

2. The gifting functionality T’s & C’s state that:

a. Through the Krispy Kreme app, you may gift loyalty rewards to the value of R500.00 in increments of R20.00 to spend at Krispy Kreme stores ONLY.

b. This gift may ONLY be used in-store.

c. Krispy Kreme will not be liable for incorrect details or any information captured incorrectly when making use of the gifting functionality within the Krispy Kreme App.

d. Krispy Kreme will not be liable for any damage to your device if you request help from staff.

e. Krispy Kreme will not be liable if the person you intend to gift, does not receive or spend their gift at a Krispy Kreme store.

f. Once a Krispy Kreme gift has been sent, it will be valid for an unlimited period.

g. To gift someone, the Krispy Kreme app will require you to input your Credit Card details via a third party system.

h. Krispy Kreme will not be held liable for any transactions made, successfully or unsuccessfully via the third party system.

i. Credit Card details are not stored on the Krispy Kreme app and are stored on the third party system. The third party system is PCI compliant.

j. When a credit card is linked to the app, a once-off authorisation fee of R1.00 will be charged to the customer to validate the card details before storing the card information for future use. Upon linking a Credit Card to the app, customers will only be charged a fee of R1.00 once-off. If the process of validating the customer’s credit card was unsuccessful, the R1.00 fee will expire and will not appear on the customer’s statement post a 7 – 10 working day period.

k. A customer will be charged a once-off authorization fee of R1.00, every time a credit card is linked to the app.

l. If a customer gifts an amount exceeding the current loyalty rewards balance on their app, the customer will be liable to pay the remaining funds from the credit card linked to the app.

m. The Krispy Kreme app will require access to your phone contacts in order to successfully send the gift to a recipient.

n. The Krispy Kreme app encrypts all card information captured via the app.